Privacy Policy
Faithful Insurance Agency LLC ("Agency," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, protect, and retain information submitted through our website and online insurance application.
1. Information We Collect
When you voluntarily submit information through our online insurance application, we may collect information such as:
- Name
- Telephone number
- Email address
- Insurance-related information provided in response to our application questions
- Current insurance status or coverage interests
- Information necessary to understand your request and obtain an insurance quotation
- Technical information associated with your website submission, such as submission date and time and information generated by the website or form-processing service
We collect only the information reasonably necessary to respond to your insurance inquiry, communicate with you, evaluate your insurance needs, obtain quotations, and provide insurance services.
2. How We Use Information
- Respond to your inquiry
- Contact you regarding the insurance products or services about which you requested information
- Understand your insurance needs
- Obtain quotations or underwriting information from insurance companies or insurance-marketplace partners
- Prepare or assist with an insurance application
- Communicate with you regarding an existing or prospective insurance relationship
- Maintain records required by law or applicable insurance requirements
- Detect, investigate, and prevent fraud, misuse, unauthorized access, or security incidents
- Comply with legal and regulatory requirements
3. Telephone and Text Communications
If you provide your telephone number and provide the consent requested on our online application, we may contact you by telephone call or text message consistent with the consent you provided and applicable federal and state law.
Your consent is not a condition of purchasing insurance.
You may request that we stop sending marketing or solicitation communications by contacting us directly. For text messages, you may also reply STOP where that functionality is available.
Withdrawal of marketing consent does not necessarily prevent communications that are necessary to service an existing insurance relationship or complete a transaction.
4. Third-Party Service Providers
We may use third-party technology and service providers to operate our website, receive form submissions, communicate with consumers, maintain records, obtain insurance quotations, and conduct insurance transactions.
Formspree. Our website uses Formspree as a third-party form-processing service to receive and route information submitted through our online application. Formspree processes information on our behalf as part of our website and form-submission workflow. We do not authorize Formspree to independently market our submitted application information to unrelated third-party telemarketers.
Smart Choice and Insurance Companies. When necessary to respond to your insurance inquiry, we may provide relevant information to Smart Choice, participating insurance companies, managing general agencies, wholesalers, or other insurance-marketplace participants with whom our Agency works. Information may be used to determine eligibility, obtain insurance quotations, evaluate risks, prepare applications, and facilitate an insurance transaction. Not every website submission is necessarily sent to every carrier or marketplace. Information is shared only as reasonably necessary for the insurance services you request, subject to applicable law and our contractual obligations.
5. No Sale or Rental of Consumer Information
We do not sell or rent consumer inquiry information to unrelated third-party telemarketing companies for their independent marketing purposes. This does not prevent disclosures to service providers, insurance companies, insurance marketplaces, regulators, legal advisers, or other parties when reasonably necessary to provide requested insurance services, maintain our business, comply with law, prevent fraud, or complete an insurance transaction.
6. Insurance and Financial Privacy
Insurance information may be subject to federal and state privacy requirements, including applicable provisions of the Gramm-Leach-Bliley Act and state insurance privacy laws. Where applicable, we maintain administrative, technical, and physical safeguards designed to protect nonpublic personal information against unauthorized access, use, disclosure, alteration, or destruction.
7. Information Security
We maintain written information-security procedures appropriate to the nature and sensitivity of information handled by the Agency. Depending on the system involved, safeguards may include multi-factor authentication, password and access controls, device security, encryption, restricted access, vendor security controls, security monitoring, data backup and recovery procedures, and incident-response procedures. No electronic transmission or storage system can be guaranteed to be completely secure.
8. Record Retention
We retain records for periods reasonably necessary to conduct our business and satisfy applicable legal, regulatory, contractual, insurance, and accounting requirements. For insurance transactions subject to applicable Illinois recordkeeping requirements, records may be retained for seven years following completion of the insurance transaction as required by applicable Illinois regulations (50 Ill. Admin. Code § 3120.80), which addresses information collected from consumers, disclosures, and information used in recommendations forming the basis for insurance transactions.
9. Cookies and Website Technologies
Our website may use cookies, analytics, security technologies, or similar technologies necessary to operate, secure, maintain, and improve the website.
10. Children's Information
Our website is intended for adults seeking insurance information and services. We do not knowingly solicit personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices. The effective date shown at the beginning of this policy identifies the current version.
12. Contact Us
Faithful Insurance Agency LLC
10S170 Alma Lane, Naperville, IL 60564
sevan@faithfulia.com
+1 (630) 276-8499